Where are HC servers and IT infrastructure located?
HC delivers cloud infrastructure and dedicated hosting services from over 100 data centers worldwide.You can find information about the company's data center locations on its
data centers section.
How does HC Support work?
The company's Network Operations Center (NOC) is open 24/7/365. Engineers are available to provide remote hands-on support in the data center facilities and remote NOC support operators. The company says on its website that the best way for its customers to receive support and fast resolution is to
open a support ticket from their accounts. The provider's tech support also answers phone calls and uses LiveChat.
Does HC offer cloud infrastructure with 100% uptime?
Yes, the company uses Proxmox high availability (HA) Cluster technology to provide cloud infrastructure services for its customers. This technology provides uniform, cost-effective protection against hardware and Operating System (OS) failures. There is a specific technology layer that monitors the cloud servers to detect failure on the bare metal hosts or an OS failure inside the cloud servers. If any outage is detected, the automated HA function automatically moves all workflows to a redundant, fully synchronized physical host and/or virtual instance.The applications continue to work without interruption, and all services configured are delivered without interruption.
Is HostColor a US web hosting provider?
HostColor is a US company. It provides cloud hosting services from a number of Tier 3 and Tier 4 US data centers. Its most used cloud infrastructure POPs are Ashburn, Charlotte, Chicago, Dallas, Detroit, Miami, New York, Philadelphia and San Francisco.
HC dedicated server support is located in the data centers where the customer's servers are hosted. The company's NOC and technical support are provided from New York, Detroit and Houston in the United States. The company supports its European and Asian customers from Sofia, Bulgaria and Nashik, India.